Refund & Cancellation Policy

You can cancel at any time from the Stripe customer portal or by emailing support@embeddedengineer.shop. When you cancel, your plan stays active until the end of the current billing period and then does not renew. You keep access to everything your plan includes until that date.

Monthly and yearly subscriptions renew automatically at the start of each new period until cancelled. We recommend cancelling before the renewal date if you do not want to be charged for the next period.

• Duplicate or accidental charges: contact us and we will refund the duplicate.
• A billing error on our side: we will correct and refund the difference.
• Technical failure that prevented you from using a paid feature and that we could not resolve in a reasonable time: contact us and we will review a pro-rata refund.
• Statutory rights: where mandatory consumer law gives you a refund or cooling-off right, we honour it.

• Unused monthly allowance — allowances reset each period and do not carry over or convert to cash.
• The remainder of a period after you cancel, unless required by law — you keep access until the period ends.
• Change of mind after substantial use of a billing period, outside any mandatory cooling-off right.

Email support@embeddedengineer.shop from the address on your account with your subscription details and the reason. We aim to respond within one business day. Approved refunds are issued to your original payment method through Stripe; the time to appear depends on your bank or card issuer. Refund and dispute handling follows Stripe's standard processes.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a card dispute. You retain your rights to dispute a charge with your card issuer.